Chatting with patrons

I am new to chatting with our users, what do I do?


Answer

Sign-in to LibChat platform 

  • Login to LibAnswers at the beginning of your shift
  • Go to LibApps and login with your assigned user name and password. Click on the LibAnswers text (see Figure 1) 

My LibApps Admin Interfac

Figure 1: LibAnswers Admin Interface link

 

  • Click on LibChat Sign in to access the LibChat Dashboard (see Figure 2)

LibChat Sign in

Figure 2: LibChat Sign In 

 

  • This will take you to the LibChat Dashboard. See Figure 3 for the dashboard's features. 

Figure 3: LibChat Dashboard

 

  • A Chat to be answered will look like Figure 4.

Chat to be answered

Figure 4: User waiting for a Librarian to respond

  • Last Updated Nov 26, 2018
  • Views 6
  • Answered By Karen Campbell

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