Chatting with patrons
I am new to chatting with our users, what do I do?
Answer
Sign-in to LibChat platform
- Login to LibAnswers at the beginning of your shift
- Go to LibApps and login with your assigned user name and password. Click on the LibAnswers text (see Figure 1)
Figure 1: LibAnswers Admin Interface link
- Click on LibChat Sign in to access the LibChat Dashboard (see Figure 2)
Figure 2: LibChat Sign In
- This will take you to the LibChat Dashboard. See Figure 3 for the dashboard's features.
Figure 3: LibChat Dashboard
- A Chat to be answered will look like Figure 4.
Figure 4: User waiting for a Librarian to respond