Go to "Help is Just a Click Away" section, in right hand toolbar. Click on the LibAnswers & LibChat button. This will take you to the LibAnswers & LibChat page. (see the image below)
Click on the button to open the chat box.
A chat box will appear, asking for your name, and a brief description of your question. Click start chat to send your question to the Ask KIM Staff.
After you've sent your question, a Ask KIM representative will send you a welcome message, and if necessary ask you further details about your question.
The image below details how to view or email a transcript, end the chat, or upload a file to the chat.
Once you close the chat, you will be asked to fill out a short survey, or if you desire, email yourself a transcript.
button to open the chat box. 
